Returns and Refunds

Not completely satisfied with your order? You can return it within 14 days of receiving it, without giving any reason.

How to return a product

1. Tell us you want to return it
Within 14 days of receiving your order, send an e-mail to info@tagliovivo.it with your order number and the products you want to return. You can use the Return / Withdrawal Request Form available on the Site, but it is not mandatory: a clear written message is enough.

2. Wait for our confirmation
We will reply with a confirmation e-mail containing:

• your Return Authorization (RA) number;
• a return form to put inside the box;
• a label with our warehouse address to attach to the outside of the package.

3. Pack and ship
Put the products and the completed return form in the box, attach the label, and ship the package within 14 days of your return request to:

GFM S.R.L.
Via Arturo Toscanini 11
70021 Acquaviva delle Fonti (BA), Italy

The deadline is met if you ship the package before the 14 days expire. Keep your shipping receipt and tracking number.

Return costs

Return shipping costs are paid by the customer. This includes, for returns from outside the European Union, any customs duties, taxes and clearance fees.

• Choose your own courier, or ask us to arrange collection with our courier: in that case, the collection cost will be deducted from your refund.
• We recommend a tracked and insured service: the package remains your responsibility until it reaches our warehouse.
• Packages sent with charges to be paid by the recipient (cash on delivery or freight collect) will be refused.

Condition of returned products

Please return products as you received them: unused, with original packaging, tags, dust bag, documentation and any accessories. You can handle and examine the products as you would in a shop. If a product is returned used, damaged or incomplete, we may deduct the resulting loss in value from your refund.

Refunds

• We refund the price of the returned products and the original standard shipping cost within 14 days of receiving your return request.
• We may wait to issue the refund until we have received the products or you have sent us proof of shipment, whichever comes first.
• If you chose a delivery option more expensive than our standard one, the difference will not be refunded.
• Refunds are made with the same payment method used for the purchase (credit card via Stripe or PayPal). For cash-on-delivery orders, we refund by bank transfer to the IBAN you provide.

Products that cannot be returned

Made-to-measure, customised or personalised products (for example, items with initials or custom engravings) cannot be returned, unless they are defective.

Exotic leather products (CITES) from outside the EU

Products made of exotic leathers regulated by CITES can be returned from outside the European Union only with the required CITES export and import permits. Please contact us before shipping so we can give you instructions. Products returned without the required documents may be held or seized by customs.

Wrong, damaged or defective products

If you received a wrong, damaged or defective product, write to info@tagliovivo.it as soon as possible, describing the problem and attaching clear photos of the product and the defect. In this case, return shipping is at our expense.

After checking the product, we will repair or replace it free of charge. Where the conditions established by law are met, you may instead request a price reduction or a full refund.

Please note: the natural characteristics of a product, such as its size, length, strap length, or the natural variations in colour, grain and texture typical of genuine and exotic leathers, are not defects. If you are unsure about sizes or details, write to us before ordering at info@tagliovivo.it.

Authorising a return does not mean we have recognised a defect: this will be verified once we receive the product.

Legal guarantee of conformity

All products are covered by the legal guarantee of conformity under articles 128 et seq. of the Italian Consumer Code (Legislative Decree 206/2005) for any defect that becomes apparent within 24 months of delivery. We recommend reporting any defect within 2 months of discovering it. The guarantee does not cover normal wear and tear, improper use or failure to follow the care instructions.

For full details, see our Terms and Conditions of Sale.